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Free Shipping for Orders Over $80

Shipping Policy

Thank you for shopping with MultiTool Warehouse. We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policies below.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive an order confirmation and tracking number via email once your order has shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Standard delivery times range from 7 to 14 business days, depending on your location.

  • Expedited shipping options may be available at an additional cost.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, customs, or carrier issues.

3. Domestic & International Shipping

  • We ship to most countries worldwide.

  • International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

  • We are not liable for any delays caused by customs clearance.

4. Order Tracking

  • Once your order ships, a tracking number will be emailed to you.

  • You can use this number to monitor the delivery progress through the carrier’s website.

  • If you haven’t received tracking information within 5 business days, please contact us at business@multitoolwarehouse.com.

5. Shipping Address Accuracy

Please ensure all shipping details are accurate. We are not responsible for:

  • Delays or loss due to incorrect or incomplete addresses

  • Unclaimed or refused packages

  • Additional shipping charges for re-delivery

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of the delivery date

  • Provide your order number and photos (if applicable)

  • We will assist with filing claims and arranging replacements or refunds where eligible

7. Pre-Orders and Backorders

If an item is on pre-order or backorder:

  • Estimated shipping times will be noted on the product page

  • Orders containing both in-stock and pre-order items will ship when all items are available, unless otherwise requested

8. Questions or Concerns?

📧 Email: business@multitoolwarehouse.com
🌐 Website: https://www.multitoolwarehouse.com

Business Address: RM 1013 10/F GENPLAS IND BLDG
56 HOI YUEN RD KWUN TONG
HONG KONG

Our team is here to help with any shipping-related questions.